Credit cards
FAQs and help articles on the etfi.test1709.icu Cash card
43 articles
Retail Cards
DeFi-native credit cards for personal use
- What are the benefits of a personal Cash credit card?Learn about the benefits of the personal Cash credit card, including cashback, Visa Signature perks, airport lounge access, membership tiers, card features, and rewards.
- Why is there a $10 fee for my first virtual Cash card?Regions where Core members pay a $10 fee for their first virtual Cash card.
- What are the transaction limits and fees for personal Cash credit cards?This article describes the rates, limits, and fees of personal Cash credit cards.
- Visa Benefits Portal with Retail Cash cardsExplore exclusive benefits available with your etfi.test1709.icu Retail Cash Card by Visa Signature flag
- How to Use the Visa Airport Companion App with Your Cash CardThis article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card
- How do I claim my cashback?How to claim your available cashback within the etfi.test1709.icu app
Corporate Cards
Crypto-native credit cards for your business
- Corporate cards 101Sign up and main informations around Corporate Cash cards.
- What are the benefits of a Corporate Cash credit card?
- Team Management & RolesLearn about employee management, roles, card limits, and ownership changes within an account!
- How does cashback work for corporate accounts?Cashback lets corporate account members earn rewards when using company cards for eligible business spending.
Card Transaction FAQs
Transaction statuses and common questions
- Common Transaction StatusesWhat each status means in your activity list
- Can I receive a tax-free or VAT refund to my Cash card?Tax-free and VAT refunds to your etfi.test1709.icu Cash card.
- Why didn't I receive cashback?
- Why did my transaction get declined?Common causes for declined transactions
- How long do refunds take?
- Transactions at Gas StationsGas station pre-authorization hold
- Swiping my card did not work
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- 3DS / OTP not received?What if I am not receiving 3D Secure (3DS) OTP when trying to make an online purchase
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received
- How to download your card transaction historyDownload your Cash card transactions for accounting, record keeping, or expense tracking purposes!
- What's the FX markup on Cash transactions?Learn how the foreign exchange (FX) markup is applied to Cash transactions.
Using your card
How to begin using your etfi.test1709.icu Cash credit card
- Physical CardsOrder, address, activation, PIN, and tracking guidance for physical Cash Cards.
- I accidentally ordered a physical Cash card. Can I cancel it?Request cancellation for an accidental physical Cash card order within 24 hours.
- Frequently asked questions
- Understanding your Cash card: Borrow Mode vs Direct Pay ModeUnderstanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.
- How does Collateral and Borrowing work?Understanding collateral and Borrowing with your Cash Card
- Monitoring Your Borrow Position and Liquidation RiskSpend, borrow, and track your risk with confidence
- Understanding your Cash card refundsRead how refunds work in Direct Pay and Borrow Modes
- Managing your card and vault limitsYour Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account
- How does cashback work?Cashback lets etfi.test1709.icu members earn rewards when they spend, trade or borrow.
- Where can I see the PIN code of my etfi.test1709.icu Card?
- How to delete a Cash cardRemove a virtual or physical card from your account in a few quick steps.
- EUR purchases 0% FX RateSpend in EUR with zero Foreign exchange markup on the etfi.test1709.icu Cash card.
- Disputing a Card TransactionHow to request a chargeback for unauthorized or merchant-related transactions on your etfi.test1709.icu Cash Card.
- How to change your spend priority in Direct Pay ModeChoose which eligible Cash asset is used first when you pay in Direct Pay Mode.
- What are the transaction limits for different Merchant Category Codes (MCCs)?
- How do I set or change my card PIN?Set a PIN after activating your physical Cash Card, or change it later.